❓ FAQ
Answers to all your questions about pvip
This page has complete answers to everything you want to know about pvip, including deposits, bonuses, login, support, and responsible gaming.
When using pvip, you may have many questions — how to deposit money, how the welcome bonus works, what to do if you have a login problem, or where to go for help. In the five sections below, we have compiled clear and concise answers to the most common questions. If you cannot find your question, contact our 24/7 live chat directly.
Section 01 Limits & Controls
If gaming starts to have a negative impact on your life, contact pvip's customer support team right away. Our live chat is active 24 hours a day and the team is ready to help in Bengali. You can also visit the responsible gaming page to learn more.
Yes. Contact our support team to request a cooling-off period or to activate self-exclusion at your convenience. They will apply the necessary restrictions to your account. Choose your own break time — it is a completely normal and right decision.
pvip is for players aged 21 and above only. Age is verified at registration. Minors are not permitted to open an account or complete any transactions.
Yes, as part of responsible gaming you can request to set a daily, weekly, or monthly deposit limit for yourself. This limit helps you stay within your budget. Contact the support team to change the limit.
Placing bets again to recover losses, playing without telling your family, spending more than your set budget, or feeling restless when not gaming — these can be signs of a problem. In such situations, take a break and talk to us.
Section 02 Member Account
Go to the pvip Login page from any device or browser and log in with your registered user ID and password. Your account information is stored in the cloud, so changing devices will not cause you to lose your balance or history.
Go to the pvip Login page and fill in the registration form. An account can be created in a few minutes with a valid mobile number and password. Make sure you are at least 21 years old.
Use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Once you enter the code, you can set a new password. If the problem continues, let us know via live chat.
No. pvip's policy allows only one account per player. If multiple accounts are found belonging to the same person, both accounts may be suspended and bonuses may be cancelled.
Section 03 Welcome Bonus
After opening a new account, a 100% welcome bonus is added automatically on your first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will make your total balance ৳2,000. No code is needed to receive the bonus.
No. The welcome bonus applies only once per player — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts may result in both accounts being cancelled.
Bets placed on slots, live casino, fishing games, and other approved games count toward the wagering requirement. Certain specific games or categories may be excluded from wagering — see the terms and conditions for the exact list.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the set time, the bonus balance may be cancelled. So once you receive a bonus, try to start playing and complete the requirement right away.
Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. The requirement is 10 times (10x). For example: if you receive a ৳1,000 bonus, placing a total of ৳10,000 in bets will complete the requirement.
Section 04 Customer Support
Absolutely. pvip's support team provides service in both Bengali and English. You can ask your questions in Bengali and receive answers in Bengali.
pvip offers two support channels: (1) Live Chat — chat directly on the site, the fastest method; (2) Email — write to [email protected]. For complex issues, provide full details by email.
Yes. pvip support is active seven days a week, 24 hours a day. You can get instant help via live chat on holidays and at night as well.
For a faster resolution, keep the following information on hand: your registered mobile number or user ID, a detailed description of the issue, the transaction ID or time for payment-related matters, and a screenshot if needed. This helps the support team identify the problem much more quickly.
Section 05 Deposit Questions
pvip accepts deposits via four methods: bKash, Nagad, Rocket and Bank Transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳100.
Log in to your account, go to the deposit option, and select Nagad. Send the specified amount from your Nagad app to the pvip Nagad number shown. Enter the transaction ID in the form to confirm. Your balance will be added within a short time.
After logging in, choose bKash from the "Deposit" menu. Make a payment from your bKash app to the provided pvip bKash number. Do not use "Send Money" — use the "Payment" option. The process will be complete once you enter the transaction ID in the deposit form.
pvip does not charge any additional fee for deposits. However, mobile banking services such as bKash or Nagad may charge a small fee according to their own rules — that is determined by the terms of the respective service.
The minimum deposit amount for each method is ৳100. For withdrawals, the minimum amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes.
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