pvip Privacy Policy

pvip is a trusted online gaming platform operated for users in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains how pvip collects your personal information, the purposes for which it is used, how long it is stored, and the circumstances under which it may be shared with third parties.

By using the pvip website, mobile version, or any digital service, you consent to this privacy policy. This policy is an integral part of our terms and conditions.

Certain information is essential for opening an account, using services, and managing transactions on the pvip platform. The types of information collected by category are described below.

2.1 Information You Provide Directly

Information you provide yourself when you register or use our services:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information such as bKash, Nagad, Rocket, or bank account details
• Documents required for identity verification (copy of national ID card or passport)
• Messages and attachments submitted when contacting the support center

2.2 Automatically Collected Information

Some information is collected automatically while you use pvip:

• IP address and device identifiers
• Browser type, operating system, and language preference
• Date, time, and session duration of platform access
• Browsing information collected through cookies and similar tracking technologies
• Game activity logs — which games were played, how long they were played, etc.
• Transaction history — records of deposits, withdrawals, and bonus usage

2.3 Information Received from Third Parties

For the purposes of fraud prevention, identity verification, and payment processing, we may sometimes receive limited information from trusted third parties. This information is handled in strict accordance with security regulations.

pvip uses collected information only for the following legitimate purposes. Information is never used for any unauthorised or unnecessary purpose.

The pvip website uses cookies and similar technologies to operate smoothly. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and for security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference and account settings.
• Analytics Cookies: Collect anonymous data to understand how the platform is used. You can disable these.

4.2 Cookie Controls

Most browsers have the option to disable or delete cookies. However, disabling essential cookies may cause some pvip services to not work properly.

pvip never sells your personal information or transfers it to third parties for advertising purposes. Information may only be shared in the following limited circumstances.

5.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners are required to follow strict confidentiality agreements and receive only the information necessary for their specific service.

5.2 Legal Obligations

If disclosure of information is required under applicable laws of Bangladesh or a valid court order, pvip will fulfil that obligation. Where possible, you will be notified in advance.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new operating entity. In such circumstances, the terms of this privacy policy will remain in effect.

pvip follows industry-standard technologies and practices to protect your information. Our security framework includes the following measures.

• SSL Encryption: All data transmitted between the website and servers is secured through TLS/SSL encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is stored.
• Access Controls: Only authorised staff can access your information, and their activity is regularly audited.
• Regular Security Reviews: Regular security tests are conducted to identify system vulnerabilities.
• Data Backups: Protection against data loss is ensured through a reliable backup system.

While we take the highest security measures, it is not possible to guarantee 100% security on the internet. We therefore advise you to use a strong password and change it regularly.

pvip stores your information only for as long as necessary. Retention periods for different types of information are as follows:

• Account Information: For as long as the account is active, and for a defined period after closure in accordance with legal requirements.
• Transaction Records: Long-term retention is ensured in accordance with financial regulations.
• Communication History: Conversations with the support center are retained for a defined period for review and quality improvement purposes.
• Marketing Preferences: Retained until you withdraw your consent.

At the end of the retention period, information is securely deleted or anonymised so that no individual can be identified.

pvip believes you should have full control over your own information. Your key rights are described below.

To exercise these rights, contact our support team. Email us at [email protected] or speak with us via 24/7 live chat.

pvip provides services only to individuals aged 21 or above. We do not intentionally collect any personal information from minors.

Age is verified at the time of registration. If we learn that information from a minor has been inadvertently collected, that account will be closed immediately and the related information will be deleted.

pvip may review and update this privacy policy from time to time. The policy may change due to service updates, legal requirements, or improvements to security practices.

Before any significant changes, we will send a notification to your registered email and display a clear notice on the platform. For minor editorial changes, the date at the top of the page will be updated.

Continued use of pvip after changes have been made will be considered as confirmation that you have read and agreed to the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team.

We will endeavour to respond to your privacy-related requests as quickly as possible.